Frequently Asked Questions

Where is my data tag?

You can find most data tags on the inside left or right wall of the cooler.

Do you have gaskets for oven doors?

Yes, we have Alto-Shaam and Winston gaskets that can be custom made to fit. Other brands can be special ordered from the manufacturers.

How long does it take to ship my gaskets?

In most cases, your gaskets will ship the same day if ordered early enough. Otherwise, they should ship the following morning.

How do I know what gasket to order?

Call us with your model and serial number. We can either help you identify the correct gasket or we will connect you with your local Gasket Guy to give you a free estimate.

How do I order a cutting board?

Identify the thickness and material of your current board, then just measure it to the nearest 1/8".

How do I order a strip curtain?

In most cases, it's best to contact your local Gasket Guy. However, if you know what style you need, we only need your bar length and your strip width and length.

Are your gaskets as good as the manufactures OEM gasket that cost signifigantly more?

Yes. What most people don't realize is that most gasket material is the same and comes from the same places. So you are effectively getting the same exact material. We also use the same welding machines and processes as the manufacture. The biggest differentiator however is in our packaging of the gaskets. We take extreme care in packaging your gaskets strapped down flat in a flat box so that the gaskets can't move around or get damaged in transit. Most of the OEM's are thrown in a bag loosely where they are twisted and bent.

How do I soften a hard or difficult to install gasket after recieving it in the mail?

The fastest and easiest method is to soak it in hot water or run it through the kitchen's dishwasher. This will loosen the rubber and make it more pliable for installation. Also helping it to form to the new door it is installed on.

How long do gaskets last for?

This all depends on the use and volume of the kitchen's production. In a small Mom & Pop sandwich shop, a gasket may last over a year or several years. In a busy high-volume chain restaurant where the doors are open and closed a hundred times a day, they may last between 4 and 8 months.

Is there a good way to clean my gaskets?

Gentle pressure with mild soap and warm water is the only way to clean them. DO NOT use detergents or bleach. This dries out the rubber and causes premature cracking.

How does this work?

We always recommend that you contact your local gasket guy first so they can come out and have a gasket made specifically for your refrigeration unit.

Does having someone come out cost more?

What we typically find is our Gasket Guys can provide you with a gasket at, or below, what you as the customer will pay online.

What do you need to help me find my gasket?

Usually, we can find your gasket with the manufacturer, model, and serial number. However, we always recommend calling your local Gasket Guy to ensure the best possible fit for your unit.

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